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Last modified: 2024/01/13

 

Returned Orders

Due to the nature of the products we sell, we do not accept returns or refunds unless the product is defective. Please see our defective policy for more details.

     

    Defective Products

    Products with manufacturing defects must be returned within 90 days from receipt and require a return merchandise authorization number (RMA).

    Here’s how it works:

    • Take note of the order number, have the receipt handy, and gather pictures or videos of the damage(s).
    • Contact our customer support with your return request.
    • Once the return is approved and processed, a credit/refund will be issued to your account.

     

    Lost/Stolen Packages

    Beots Toys is not responsible for any lost or stolen packages. Please contact the shipping carrier's customer support for help and/or reach out to our customer support for assistance.